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Frequently asked questions
How long will it take to receive my ticket?
Does this product offer free cancellation?
Is my payment secure?
  • Yes, we use an online payment system that is internationally recognized and entirely secure. It protects against fraud and unauthorized transactions by encrypting your payment information.
What type of payment options do you accept?
  • Musement accepts all major international credit cards, PayPal, Apple Pay and in Euro markets also Sofort and iDeal. We guarantee the highest standards of security and control.
When am I charged for my booking?
  • Your credit card or PayPal account will be charged immediately upon booking. If the local tour operator does not accept your booking, the charged amount will be refunded back to the account from which the charge was drawn at no extra cost.
How do I get an invoice for tax purposes?
  • After you've completed the payment process you'll be given the option of receiving an invoice. Simply fill in your details and an invoice will be sent to your email address.